Welcome to the DurianBB Malaysia website, owned and operated by DurianBB International Sdn. Bhd. (Company No. 201201018921 / 989066-W), with its registered office at Level 6, Regus Tribeca, No. 215, Jalan Imbi, Tribeca Bukit Bintang, 55100 Kuala Lumpur, Malaysia.

At DurianBB, we are committed to safeguarding your personal data in compliance with the Personal Data Protection Act 2010 (PDPA) and the laws of Malaysia.
This Privacy Policy outlines how the DurianBB website (www.durianbb.com) collects, uses, stores, and handles your personal information.

By visiting or using our website, or by providing your personal data to us, you acknowledge that you have read, understood, and agreed, without limitation or qualification, to this Privacy Policy and to the collection, use, access, transfer, storage, and processing of your personal information as described herein.
Your use of this website is also subject to our Terms & Conditions.

1. Collection of Personal Information

We do not collect personally identifiable information about you unless you voluntarily provide it to us. For example:

  • When you register an account or complete an online form or survey.
  • When you place an order and provide details such as name, contact number, email, billing and delivery address, and payment information.

To ensure account security, users registering on www.durianbb.com are required to create an email and password.

If you prefer not to share your personal information, please refrain from providing such details. However, this may limit your ability to access certain features or services.

By submitting your personal information on our website, you consent to its collection, use, and disclosure as set out in this Privacy Policy.

2. Use of Personal Information

a. Opt-In Communications

If you opt in during registration or at any time thereafter, DurianBB may use your information to send newsletters, promotional updates, or surveys. You may choose not to opt in or withdraw your consent at any time (see Section 13: Choice/Opt-Out).

b. Service-Related Communications

If you have provided your contact information (for example, by registering, contacting our Customer Service team, or placing an order), we may send you service-related messages, such as:

  • Account or registration confirmation
  • Order and delivery notifications
  • Customer support updates

These communications are necessary to process your requests and provide customer support.

3. Disclosure for Third-Party Marketing

DurianBB will not sell, rent, or share your personally identifiable information with any third parties for their own marketing purposes without your express consent.

4. Disclosure of Personal Information

We may disclose your personal information in the following situations:

a. Legal Compliance and Fraud Prevention

We may disclose information where required by law, regulation, or legal process, or to protect DurianBB’s rights, property, or safety, or that of our users.

b. Service Providers

We may engage third-party service providers (such as logistics companies, payment gateways, IT or data support, and customer service providers) to assist us in operations.

These providers are granted access only to the information required to perform their functions and may not use it for any other purpose.

c. Promotions or Events

If you participate in promotions, surveys, or events, you may be informed that your information will be shared with third parties. By participating, you consent to such sharing.

d. Business Transfers

In the event of a business sale, merger, or acquisition, user data, including personal information, may be transferred as part of the business assets.

5. Cookies and IP Addresses

We may use “cookies” to enhance your browsing experience. Cookies help us:

  • Recognize you as a returning visitor
  • Store your preferences
  • Improve shopping and navigation functions

Cookies remain on your device until deleted. You may disable cookies in your browser, but doing so may limit some website functions.

We may also use IP addresses for analytics, site management, and fraud prevention.

6. Pixel Tags and Tracking Technologies

We may use pixel tags, tracking links, or similar technologies to analyze your browsing patterns or email interactions. This helps us improve website functionality and personalize user experiences.

7. Use of Aggregate Information

We may use aggregated, non-personally identifiable information (such as site traffic data) for analysis, statistics, and marketing purposes.

Such data may be shared in anonymized form with our affiliates, partners, or advertisers.

8. Children Under 13

Our website is not intended for children under 13 years of age. We do not knowingly collect personal data from children.

Children may browse the website but cannot register, make purchases, or submit personal information.

9. Links to Other Websites

Our website may contain links to third-party websites. DurianBB is not responsible for the privacy practices or content of such sites.

We encourage you to review their respective privacy policies before submitting any information.

10. Security

We implement appropriate technical and organizational security measures to safeguard your personal information against unauthorized access, alteration, or disclosure.

If you have any questions about our security practices, please contact info@durianbb.com.

11. Changes to this Policy

DurianBB reserves the right to amend or update this Privacy Policy from time to time without prior notice.

Any revisions will be posted on this page, and the revised policy will take effect immediately upon posting.

We encourage you to review this page periodically to stay informed.

12. Access and Correction of Personal Information

You may access, update, or correct your personal details at any time by:

You may also request account deactivation in writing to the same email address.

13. Choice / Opt-Out

You may opt out of receiving promotional or marketing communications by updating your preferences in your account settings or contacting us at info@durianbb.com.

14. Contact Information

If you have any questions, comments, or concerns regarding this Privacy Policy or DurianBB’s data practices, please contact us via:

Email: info@durianbb.com